COMPLAINTS:

1. The Seller is liable towards Ordering Parties who are not Consumers and Consumer-Entrepreneurs for Product defects in accordance with the principles of warranty liability specified in the provisions of the Civil Code, in particular Art. 556 and 556(1) - 576 of the Civil Code. If the purchaser of the Product is not a Consumer or a Consumer-Entrepreneur, the Seller's liability under the warranty is excluded pursuant to Art. 558 § 1 of the Civil Code.

2. The Seller is liable to Consumers and Consumer-Entrepreneurs for the non-compliance of the Product on the terms set out in the provisions of the Consumer Act - Chapter 5B. The Seller is liable for non-compliance with the Product Sales Agreement, which occurred at the time of its delivery and became apparent within two years from that moment.

3. If the Product is found to be defective/inconsistent with the Sales Agreement, the Ordering Party may submit a complaint to the Seller under the warranty by sending it by e-mail to the following e-mail address: trade@madewood.pl or in writing to the following address: Tarnowska 43, 33-131 Łęg Tarnowski . If the Ordering Party wants to submit a warranty complaint, he or she may do so directly to the Seller as the manufacturer of the Product or to the service point indicated in the warranty document.

4. When submitting a complaint to the Seller, the Ordering Party is asked to provide the following data in order to improve the complaint handling process: name and surname, Order number, e-mail address and a detailed description of the Product defect/non-compliance of the Product with the Sales Agreement and the complaint request regarding warranty (repair or replacement with a new one, price reduction, withdrawal from the Sales Agreement in the event of a significant defect of the Product/non-compliance of the Product with the Sales Agreement). If the Ordering Party files a warranty complaint, he is asked to indicate the claim he is entitled to in accordance with the conditions specified in the warranty document.

6. Complaints are considered within 14 days of submitting the relevant complaint, in accordance with applicable regulations. The Ordering Party will be informed by the Seller about the method of its consideration by e-mail to the e-mail address provided by the Ordering Party.

7. The Seller informs that he consents to the resolution of consumer disputes in accordance with the Act of September 23, 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823). If the Seller does not accept the complaint, the Consumer may use extrajudicial methods of dealing with complaints and pursuing claims and request the intervention of the Branch of the Provincial Inspectorate of Trade Inspection in Tarnów, al. Solidarności 5-9, email: tarnow@krakow.wiih.gov.pl, https://krakow.wiih.gov.pl Detailed procedures for using the assistance of the Trade Inspection and the addresses of the institutions are available on the website https://polubownie.uokik. gov.pl Out-of-court redress after completing the complaint procedure is free of charge. In the case of an Ordering Party who is a Consumer who wants to use an out-of-court method of redress, it is also possible to submit a complaint via the EU ODR online platform, available at http://ec.europa.eu/consumers/odr/ In order to avoid any doubts, the Seller indicates that the rights described in this section 7 are not available to the Ordering Party who is a Consumer - Entrepreneur.

As a B2B wholesaler, Madewood cooperates with entrepreneurs, offering products on wholesale terms. Below is our returns policy, in accordance with applicable law:

General rules:

Returns of products purchased in the Madewood wholesaler by entrepreneurs are possible only in the cases specified in the sales contract and under the warranty.

Each case of return is considered individually in the context of the terms of the contract and applicable law.

Guarantee:

All products sold at the Madewood wholesaler are covered by a manufacturer's warranty, the terms of which are specified in the warranty card attached to the product.

If a defect is found in the product during the warranty period, the customer has the right to request its repair or replacement with a new one, in accordance with the warranty terms.

Returns of goods without defects:

In the case of the Madewood wholesaler, returns of products without defects are possible only in situations agreed at the stage of concluding the contract. A business customer interested in returning a product without a defect should contact the customer service department to obtain information about possible options.

Return procedure:

To return a product, the business customer should contact us by email and formally withdraw from the contract, which will be processed in accordance with the terms of the contract and Madewood's commercial practice.

The costs of returning the goods are covered by the customer, unless the contract provides otherwise.

Exceptions:

Special order, custom or personalized products are not eligible for return unless they are defective.

Products should be sent back to:

ul.Tarnowska 43

33-131 Łęg Tarnowski